Before Returning a Product:
If you are having an issue with a product, there may be other options before requesting a return:
If you need
Assistance with installation, please email
[email protected].
If you require
Technical Support with a product, please email
[email protected].
If you’d like to return your purchase made in the last thirty days please email
[email protected] clearly stating your reasons.
Return policy:
We will accept returns for items that meet the return criteria set forth below for 30 days from the date of purchase or download, as applicable.
We reserve the right to deny any return or exchange which fails to meet our return criteria.
Return Criteria:
All returns must be required within 30 days of purchase.
When returning software the software must be removed from that machine, we may require you to sign an electronic letter of destruction as condition of your return to confirm that you have uninstalled and have not made any copies of the product.
Returns Process:
To start your returns process please contact Paolo Marcuccetti by email at
[email protected] to request a return no later than thirty (30) days after date of purchase.
Please, refer to the receipt of purchase, use the purchase email and clearly state your reason.
Once your reasons are recognized to be valid, you will receive an email confirming the refund, and your credit card account should receive the funds within 5-7 business days. You will no longer be able to download the refunded product, or receive updates from me.